Refund and Return Policy

Effective Date: July 2, 2026

Website: https://www.essentialrestore.com/

At Essential Restore, we stand behind the quality of our skin and lip care products. If you are not completely satisfied with your purchase, we are here to help make the return process as simple and transparent as possible.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to request a return for any reason and receive a 100% refund of the product purchase price.

2. Return Eligibility & Conditions

To be eligible for a return and full product refund:

  • Your return request must be submitted within 30 days of delivery.

  • Items should be safely packaged to prevent damage during transit back to us.

  • You must provide a valid proof of purchase (such as your order number or receipt).

3. Shipping & Postage Costs

  • Non-Refundable Delivery Fees: Original postage and shipping fees paid at the time of purchase are non-refundable.

  • Return Postage Responsibility: The purchaser is fully responsible for arranging, paying for, and tracking return postage to our warehouse.

  • We strongly recommend using a trackable shipping service, as Essential Restore cannot be held responsible for return packages lost or damaged in transit.

4. How to Initiate a Return

  • Contact Us: Send an email to [Insert Support Email] or submit a message through our Contact Form with your order number and the product(s) you wish to return.

  • Receive Return Instructions: Our support team will confirm your order details and provide you with the correct New Zealand return shipping address.

  • Ship the Product: Package the product securely and send it via your preferred postal or courier carrier.

5. Refund Processing

Once your returned item is received and inspected:

  • We will send you an email confirmation notifying you that we have received your returned item.

  • Your refund will be processed immediately to your original method of payment (e.g., credit card, PayPal).

  • Please note that depending on your financial institution or credit card provider, it may take 3 to 10 business days for the refunded product amount to reflect on your account statement.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately at [Insert Support Email] so we can evaluate the issue and make it right for you at no additional cost.

7. Contact Us

If you have any questions regarding our return policy, please reach out to our team:

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