Privacy Policy

Effective Date: July 1, 2026

Website: https://www.essentialrestore.com/

At Essential Restore, accessible from https://www.essentialrestore.com/, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy outlines the types of information we collect and how we use, store, and protect it.

1. Who We Are

Essential Restore is an e-commerce store offering skin and lip care products operating out of New Zealand.

  • Website: https://www.essentialrestore.com/

  • Business Contact Email: info@essentialrestore.com

  • Customer Phone Support: +64 21 999-445

  • Physical / Postal Address: 79 Perry St, Christchurch. New Zealand

2. Information We Collect and How We Use It

A. Customer & Order Data

When you make a purchase or attempt to make a purchase through our store, we collect the necessary personal information required to process and fulfill your order, including:

  • Full name

  • Billing and shipping address

  • Email address and phone number

  • Order details and purchase history

How we use this data: To process payments, arrange shipping, send order confirmations and tracking updates, and provide customer support.

B. Contact Forms & Inquiries

If you reach out to us via our contact form or customer service email, we retain your name, email address, phone number (if provided), and the content of your message to respond to your inquiry and provide assistance.

C. Comments & Interactive Features

When visitors leave comments or reviews on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist in automated spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

3. Payment Processing & Security

All online payments are processed securely through accredited third-party payment gateways (Stripe).

  • Essential Restore does not store, collect, or process your credit/debit card numbers on our servers.

  • All transaction details provided directly to our third-party payment processors are governed by their respective privacy policies and PCI-DSS compliance standards.

4. Cookies, Analytics & Advertising

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and support marketing efforts.

Types of Cookies We Use:

  • Essential / Functional Cookies: Necessary for the website to function properly, including shopping cart persistence, user session management, and login authentication.

  • Analytics Cookies: We may use tools like Google Analytics to understand how visitors interact with our website (e.g., pages visited, time spent, location data at a country/city level). This data is aggregated and anonymized.

  • Advertising & Conversion Tracking Cookies: We use cookies provided by advertising platforms (such as Google Ads) to measure the performance of our advertising campaigns, track conversions, and present relevant promotion to users who have previously visited our site.

Managing Cookies: You can choose to disable cookies through your individual browser settings. However, disabling essential cookies may impact your ability to use certain features on our website (such as adding items to your cart).

5. Third-Party Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers who assist us in operating our business, provided they agree to keep this information confidential:

  • E-Commerce & Hosting Platforms (to maintain our store infrastructure)

  • Payment Gateways (to safely process transactions)

  • Shipping & Courier Services (to deliver your physical orders)

  • Spam & Security Services (automated spam checks for forms and comments)

6. How Long We Retain Your Data

  • Order Records: Retained as required for accounting, tax, and legal compliance purposes (typically up to 7 years).

  • Comments & Customer Inquiries: Retained indefinitely so we can recognize and approve follow-up interactions automatically and maintain customer service history.

  • User Accounts (if applicable): Retained for as long as your account remains active. You can edit or request deletion of your account at any time.

7. Your Rights Over Your Data

Depending on your jurisdiction (including rights under the New Zealand Privacy Act and international privacy laws), you have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any incomplete or inaccurate information.

  • Request the deletion or removal of your personal data (excluding data we are legally obligated to retain for security, administrative, or tax reasons).

To exercise any of these rights, please contact us at [Insert support email address].

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational updates. Any updates will be posted directly on this page with an updated “Effective Date.”

 

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